Guests & allergies
No-show and cancellation policy wording
- When to use it
- A clear policy stated at booking time reduces arguments later. Check that your booking system can actually do what the policy says.
- Worked example
- Input: card held for groups of 6 or more, charge per head for under 24 hours notice. Output: a 90-word policy and a phone script.
- Check before you use it
- This is wording, not legal advice: check the policy against your local consumer rules and what your booking system can enforce.
Write our no-show and late-cancellation policy for the booking page and confirmation email. Our rules: [DEPOSIT OR CARD DETAILS, HOW MUCH NOTICE, WHAT WE CHARGE, EXCEPTIONS]. Under 100 words, clear and polite, no legal-sounding language. Then write a 2-sentence version for a phone booking.